Customer service and sales on WhatsApp, with your team and an AI agent
All of your company's numbers in a single inbox. The agent answers using your company's material and hands the conversation to a person when needed, and every contact becomes an opportunity in the pipeline.
Works with the number you already use in WhatsApp Business
AI included in every plan
MMarianaHandled by the AI agent
Hi! Do you install it when you deliver?
AI agentYes, installation is included. Would you like to book a technical visit?
Yes! Can it be Thursday morning?
AI agentBooked for Thursday at 9 a.m. The invite with the Google Meet link is already in your inbox.
Meeting booked · Thursday, 9 a.m.
Sales pipeline
InterestedMeeting bookedMariana
What WiseData Chat does
One tool for your team to serve customers, sell and track results, without leaving the customer's WhatsApp.
Team inbox
Multiple WhatsApp numbers in the same account, each with its own team. Assignment, transfer, internal notes visible only to the team, quick replies and scheduled messages.
AI agent
Answers based on the files you upload, sends materials, offers options as buttons, books meetings and transfers to a person with a summary of the conversation.
Copilot for your team
Suggests the reply, improves the text and summarizes the conversation. Nothing goes to the customer until the team member sends it.
Conversation translation
The team member reads in the company's language and replies to the customer in theirs. The AI agent also replies in the language the contact writes in.
Sales pipeline
Every new conversation becomes a card on the Kanban board, which moves forward on its own with the contact's interest, the booked meeting and the outcome. Won and lost with a reason, products and a dashboard.
Scheduling in Google Calendar
The agent checks free time slots, books the meeting with a Google Meet link and sends the reminder over WhatsApp.
Broadcasts
Sending Meta-approved templates to groups of contacts, with a sending window, respect for the number's limit, click tracking and a report.
Click-to-WhatsApp ads
Shows which campaign, ad set and ad each conversation came from, with the spend and the cost per conversation and per sale. Lead and purchase events are sent back to Meta.
Teams, distribution and goals
Automatic distribution by round robin or to whoever is least busy, presence status and goals for first response time and resolution time, with a report.
Automated messages
Welcome and out-of-hours messages, within each number's business hours, and a satisfaction survey when the conversation is closed.
Forms and showcase
Multi-screen forms opened right inside WhatsApp, and a carousel of products or services with photos that the customer swipes through.
Per-person access
Member invitations, roles and permissions per person, and you decide which WhatsApp numbers each person sees.
An AI agent that answers with what your company knows
You upload the material — presentations, spreadsheets, frequently asked questions — and set the rules. The agent serves customers based on that.
Answers with your material
Before each reply, the agent searches the material for the passages that address the question. When the material doesn't cover the subject, it is instructed not to make things up and to hand the conversation to a person.
Checked before sending
A link, email, phone number or document that is not in the material or in the conversation causes the reply to be held back, and the conversation goes to the team.
Test before turning it on
In the simulator you chat with the agent as if you were a customer and see where each reply came from. The knowledge evaluation measures whether it finds the right information.
Learns from your team
Real conversations become examples of how to serve customers, with customers' names, phone numbers, emails and documents replaced before any analysis, and they are only used after a person approves them.
Integrations
WiseData Chat connects to your Meta account and, if you want, to your Google calendar. You authorize each connection and can undo it whenever you like.
WhatsApp Business Platform (Meta)
The connection is made through Meta's official sign-up, with your own account. The number and the WhatsApp Business account remain your company's.
Send and receive the messages in conversations
Create and track message templates and the number's business profile
Read the ad, campaign and spend that brought in each conversation
Send Meta the lead and purchase events you configure in the pipeline
Template messages are billed by Meta directly to your WhatsApp Business account.
Google Calendar
Optional. The calendar is connected through Google sign-in, and you choose which one the agent uses.
Check busy times to offer free time slots to the contact
Create, reschedule and cancel meetings booked in conversations, with a Google Meet link
Show your events on the Calendar screen, only to the person who connected the calendar
The use of data received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Details in the Privacy Policy.
Plans
Public pricing, in Brazilian reais, per month. The difference between plans is how many people and how many WhatsApp numbers the account has.
Start
For a business that serves customers through one number, with a small team.
R$790/month
Billed monthly, with no separate AI charge
5 users — included in this plan
1 WhatsApp number — included in this plan
AI agent trained on your own material — included in this plan
Copilot for your team — included in this plan
Conversation translation — included in this plan
Agent simulator and evaluation — included in this plan
Inbox with teams and automatic assignment — included in this plan
Sales pipeline — included in this plan
Scheduling on Google Calendar with Google Meet — included in this plan
Broadcasts with click tracking — included in this plan
Ad attribution and conversion events for Meta — included in this plan
Automatic messages and satisfaction surveys — included in this plan
WhatsApp forms and showcase — included in this plan
Service-level goals and reports — included in this plan
Assisted onboarding by our team — included in this plan
Growth
Two numbers, to keep sales and support apart.
R$1,490/month
Billed monthly, with no separate AI charge
8 users — included in this plan
2 WhatsApp numbers — included in this plan
AI agent trained on your own material — included in this plan
Copilot for your team — included in this plan
Conversation translation — included in this plan
Agent simulator and evaluation — included in this plan
Inbox with teams and automatic assignment — included in this plan
Sales pipeline — included in this plan
Scheduling on Google Calendar with Google Meet — included in this plan
Broadcasts with click tracking — included in this plan
Ad attribution and conversion events for Meta — included in this plan
Automatic messages and satisfaction surveys — included in this plan
WhatsApp forms and showcase — included in this plan
Service-level goals and reports — included in this plan
Assisted onboarding by our team — included in this plan
Pro
Four numbers and a larger team, for operations with several fronts.
R$2,490/month
Billed monthly, with no separate AI charge
15 users — included in this plan
4 WhatsApp numbers — included in this plan
AI agent trained on your own material — included in this plan
Copilot for your team — included in this plan
Conversation translation — included in this plan
Agent simulator and evaluation — included in this plan
Inbox with teams and automatic assignment — included in this plan
Sales pipeline — included in this plan
Scheduling on Google Calendar with Google Meet — included in this plan
Broadcasts with click tracking — included in this plan
Ad attribution and conversion events for Meta — included in this plan
Automatic messages and satisfaction surveys — included in this plan
WhatsApp forms and showcase — included in this plan
Service-level goals and reports — included in this plan
Assisted onboarding by our team — included in this plan
Business
Eight numbers and up to thirty people serving customers in the same account.
R$3,990/month
Billed monthly, with no separate AI charge
30 users — included in this plan
8 WhatsApp numbers — included in this plan
AI agent trained on your own material — included in this plan
Copilot for your team — included in this plan
Conversation translation — included in this plan
Agent simulator and evaluation — included in this plan
Inbox with teams and automatic assignment — included in this plan
Sales pipeline — included in this plan
Scheduling on Google Calendar with Google Meet — included in this plan
Broadcasts with click tracking — included in this plan
Ad attribution and conversion events for Meta — included in this plan
Automatic messages and satisfaction surveys — included in this plan
WhatsApp forms and showcase — included in this plan
Service-level goals and reports — included in this plan
Assisted onboarding by our team — included in this plan
Template messages are billed by Meta directly to your company's WhatsApp Business account, with no markup from WiseData, and are not part of the plan price.
Frequently asked questions
Do I need a new number?
No. You can connect the number you already use in the WhatsApp Business app and keep using the app on your phone, or connect a number that isn't on WhatsApp yet.
Are Meta's messages included in the plan?
No. Templates and broadcasts are billed by Meta directly to your company's WhatsApp Business account, with no markup from WiseData.
Is artificial intelligence charged separately?
No. The AI agent, copilot, translation and simulator are in every plan, with no AI credits and no usage-based AI charges.
What happens when the agent doesn't know the answer?
It transfers the conversation to a person on the team and leaves an internal note summarizing what the contact wants. The team can also take over the conversation or hand it back to the agent at any time.
How do I get started?
Talk to sales. Your account is created by our team, and assisted onboarding is included in every plan.
Want to see WiseData Chat with your own customer service?
Tell us how your company serves customers today and we'll show you how it works in WiseData Chat.
